Over the last few weeks, you might have seen a couple of communications from us regarding coronavirus (COVID-19). In them, we promised to keep you informed of any relevant updates and laid out our commitment to always act in a way that puts the well being of our customers and staff first.
During Lockdown 3.0 our physical showroom is closed to visitors and will remain upon the lifting of restrictions from the Government however our sales advisors remain in place to offer advice and any video calls you may wish to have to view pieces we have in our Studio.
FREQUENTLY ASKED QUESTIONS
Is your showroom currently open?
Due to Lockdown 3.0 our physical showroom is currently closed however our sales team remain in the showroom for any video calls you may wish to have to view certain products or samples in our showroom.
Is your production back to normal?
All our manufacturers and suppliers across Europe are continue safely back to work and operating as usual without delays and we continue to dispatch and deliver goods nationwide.
Are you still accepting orders?
Yes! All of our Brands are producing as normal and we highly recommend placing any orders as soon as possible to ensure earliest possible delivery date for you.
Should I wait to place an order?
While many brands have been able to continue uninterrupted, all those that have, have assured us that any orders placed during this time will be fulfilled in a chronological fashion. To this end, we recommend placing orders as usual in order to avoid a backlog with the capacity in production.
What is the situation with delivery?
Our warehouse is operating as normal with much added hygiene precautions – all of our warehouse staff are observing social distancing of at least 2 meters and are fully equipped with PPE including Masks, Gloves and access to Hand Sanitation stations.
Additionally all packages arriving into our warehouses are disinfected with Virusafe+ for added protection for both our staff and clients.
All drivers will be wearing disposable gloves and masks for their safety and that of the customer and carries hand sanitiser on board.
If you are self-isolating then we can make arrangements for you – please make our delivery team aware when booking in.
What should I do if I have queries about an existing order?
We have made a special effort to reach to all of our clients already however you can reach out to our team firstname.lastname@example.org with any queries or call us on 0121 236 6637.
I need to see samples, can you help?
We are still able to provide provide samples via post for those needing to see any finishes in order to finalise an order!
Our thoughts go out to anyone who has been impacted by COVID-19. We will continue to be diligent in our approach to ensure a safe shopping experience for you. Meanwhile, thank you for your continued trust and support.
Now more then ever how homes are our sanctuaries and we are here for you to help make them as comfortable as possible for you and will as we have always done continue for the past 40 years to bring you the best collection of furniture the worlds leading design houses.
Finally a special heartfelt thanks for those key workers keeping our country moving – Thank you we appreciate your dedication and sacrifice.