Where we deliver
Mainland UK – We can take all orders for Mainland UK through our on-line shop. If you live on the Isle of Man and would like to purchase our furniture please contact us through our website or through our office on +44 (0) 121 236 6637 Mon-Sat 9am-5pm. Ireland & N. Ireland – We can now offer a delivery only service to Ireland and Northern Ireland. If you live In Ireland and would like to purchase our furniture please contact us through our website or through our office on +44 (0) 121 236 6637 Mon-Fri 9am-5pm.
Delivery outside the UK
We deal with special shipping requirements on individual application. Please contact us directly for more information.
Change of Delivery Address
Should you need to change your delivery address please contact our office immediately through our website or by phone on 0121 236 6637.
As part of our commitment to offer the best possible service our appointed delivery team will deliver and (or) place our furniture items for you if you require.
Please note: this service does not include for any fixed furniture and excludes mirrors. Should you select any delivery option other than white glove delivery please note installation will NOT be part of the service. Please see our checkout pages when buying products for the latest on delivery options.
How we charge for Delivery
Our delivery service is worked out based on your postcode. As you progress through the website shop and enter your delivery details the checkout page will indicate any delivery options and costs before completing your order on-line. For more information or to obtain a delivery quote please contact us directly.
From time to time we may offer free delivery to our customers. Please note, whilst we always try to keep costs as low as possible, however some of our product(s) require additional specialist handling and therefore on these occasions it is not always possible to offer free delivery. Where the delivery is outside of our scheduled areas a charge may apply.
Prices are always calculated during the checkout process before you enter any card details.
Delivering your item(S)
As soon as your item is ready for dispatch our delivery team will be in contact to arrange a convenient time to deliver the item.
The customer is obliged to check the number of packages and their condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
Any complaints due to defects of on any other grounds must be received within 8 days after receipt of the goods, and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for refusal to pay or delayed payments: No claims of breach of contract, requests for termination of contract or counter-claims shall be permitted once the aforesaid period has passed.
No Claim shall be considered unless payment of the full price of all invoices, including those not yet due, has been made. No returns of Goods shall be accepted unless agreed and authorised by the vendor in writing.
Any invoice not rejected or queried within 3 days shall be considered accepted in full. No Claims shall be accepted unless formal complaints are stated on delivery.
If you are not in when we deliver
Our appointed delivery company will arrange a convenient time for delivery with you before the item is dispatched.
Please note: If you do not make this agreed appointment you may be asked to pay towards the delivery costs. If you think you might not be able to make the delivery or have missed the delivery please contact us as soon as possible or call our team on +44 (0) 121 236 6637.