Frequently asked questions

Your website has changed and I can't login. Can you update me on the status of my order?
Our website has recently been updated, and you may notice that you’re unable to log in at the moment. If you need an update on your order, please email us at contact@glassdomain.co.uk or call us on 0121 236 6637. Make sure to include your full name and order number, and a member of our team will be happy to assist you.
How long will my delivery take if I order online?

Most of our furniture and lighting pieces are made to order, with an average lead time of 8–10 weeks, depending on the brand and specifications. Each product listing clearly displays the estimated lead time, but if you're unsure or working to a specific deadline, we always recommend contacting our showroom directly for confirmation. For smaller in-stock items, we offer next-day dispatch where possible. If you're purchasing ex-display furniture, a member of our team will be in touch to arrange and schedule delivery at a convenient time.

What should I do if my furniture or lighting arrives damaged?

We aim for every order to arrive in perfect condition, but if your furniture or lighting does arrive damaged, please contact us within 48 hours of delivery. We will ask you to send us clear photos of the damage, along with your order number — you can reply to your delivery email or send them directly to contact@glassdomain.co.uk

Once we’ve reviewed the images, we’ll let you know whether we'll arrange a repair, send a replacement, or offer another suitable resolution.

Do you install the furniture or lighting when it arrives?

We offer a two-man delivery service for most large furniture items, which includes placement in the room of your choice and removal of packaging. Installation or assembly of furniture is available at an additional charge  please contact us for a quote based on your order.

For lighting, we do not offer installation, and we strongly recommend consulting a qualified electrician to ensure safe and correct fitting.

Are There Any Current Offers or Promotions?

Please check our Outlet section for any current offers or discounted items. To stay updated on the latest promotions and exclusive deals, we highly recommend subscribing to our newsletter. For personalised assistance and the best pricing on specific pieces or collections, it’s always a good idea to contact our us directly — our team is happy to help you find the perfect item at the best possible value.

Do you ship internationally?

At present, we do not offer direct worldwide delivery. However, we are happy to ship your order to the courier of your choice, so you can arrange international shipping independently. Before dispatch, we will provide detailed images of your goods to assist with any claims.

Please note that any damage or loss caused during transit by your chosen courier will be your responsibility, and Glassdomain cannot be held liable for such issues. If you need assistance with packaging or preparing your items for collection, please contact our team — we’re here to help ensure your order is ready for a smooth handover to your courier.

Are all your products made to order?

While the majority of our furniture and lighting is made to order, especially pieces from our brands like Porada, Bonaldo, and others, we also offer a curated selection of in-stock and ex-display items.

These items are available for faster dispatch and can be a great option if you're working with shorter lead times or looking for something immediately available. Our in-stock and ex-display collection is updated regularly, and availability is limited  so we recommend contacting us to check current options.

Can I cancel or amend my order?

Orders can be cancelled or amended within 3 days of placement. After that, they are considered confirmed with the manufacturer and in product which cannot be changed. Cancellations after 3 days will incur a 40% handling fee. Please refer to our Cancellation Policy for full details.

Can I return my order?

Made-to-order items are non-returnable, as they are produced specifically for you.

However, in-stock items such as accessories may be eligible for return. Please contact us in advance or email contact@glassdomain.co.uk to arrange a return.

Please view full Return Policy here.

Can I see the finishes or materials before ordering?

Absolutely. We have a wide range of sample finishes for wood, metal, glass, and fabrics from our luxury brands.  You're welcome to request these or book a consultation to view samples in person if available.

Do you offer delivery and installation?

Yes, we offer a professional two-man delivery service to most UK locations.

Installation services for furniture are available on request and may incur an additional fee. Please let us know at the time of ordering if you would like installation included. 

Please note - we do not offer installation for lighting as this more technical, I highly recommend consulting an electrician. 

See full delivery information here. 

My question isn't on here?

Please contact our showroom on 0121 236 6637 or email us at contact@glassdomain.co.uk.  

Alternately, you can connect to our live chat and our agents will assist you or fill out the form below. 

Fill out the from if you need further assistance