We offer various delivery options to ensure your orders are delivered in a style that correctly suits you. Orders can always be collected in-store. For smaller items, there is the option of delivery via DPD and for larger items, our delivery team will deliver it to you.
NOTE: ALL DELIVERY OPTIONS ARE SELECTED AT THE CHECKOUT PAGE.
Find out more about the delivery options below.
Large Items Delivery
Most large heavy items and furniture are delivered by a two-man Delivery Service.
All the large deliveries are made to a kerbside and ground floor level. If you require delivery to a different level you must advise us so we can request a quotation for the additional charges.
* Installation is not included. If you require installation we can request a quotation for the additional charges - this must be organised before your goods are released for delivery.
Our Collect In-Store Service is available on all online orders. Once items are ready for you to collect in store (at Glassdomain - 473 Dudley Road, Birmingham B18 4HE.) a member of our sales team will contact you.
Royal Mail Carriers
For smaller orders, you are able to select "Royal Mail" to have your delivery made by royal mail carriers.
As soon as your item is ready for dispatch the delivery channel chosen will be contacted and will begin the delivery process.
The customer is obliged to check the number of packages and their condition before accepting delivery and to state the appropriate formal reservations to the carrier and forwarding agent. Therefore, once the Customer has taken delivery of the goods from the carrier/forwarding agent, the Vendor shall not accept any claim concerning the number or condition of the packs.
Any complaints due to defects on any other grounds must be received within 8 days after receipt of the goods and must be made by registered letter with return receipt. Such complaints shall only be formally valid if they are made directly to the vendor. In no case shall complaints on the part of the Customer constitute grounds for a refusal to pay or delayed payments: No claims of breach of contract, requests for termination of the contract, or counter-claims shall be permitted once the aforesaid period has passed.
No Claim shall be considered unless payment of the full price of all invoices, including those not yet due, has been made. No returns of Goods shall be accepted unless agreed and authorised by the vendor in writing.
We accept Visa, MasterCard, American Express, Delta, and Maestro credit and debit cards. Payment are handled by secure Sagepay servers. If you prefer we also accept payment by cheque and direct Bank transfers.
At Glassdomain we take security very seriously. This is why we have invested in the latest transaction technology by Sage Pay to ensure your details are always kept safe.
Since its foundation in 1748, the ceramic producer has developed into an international lifestyle brand. Like very few other premium brands, Villeroy & Boch is deeply rooted in European culture. And, in the way that only a great brand can do, it has understood how to preserve its identity while still moving with the times.