At Glassdomain, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, make a purchase, or visit our showroom.

What Information We Collect

We may collect and process the following personal data:

  • Identity Data: Name, title

  • Contact Data: Billing address, delivery address, email address, phone number

  • Payment Data: Last four digits of payment card (we do not store full card details)

  • Order Details: Products ordered, delivery preferences

  • Technical Data: IP address, browser type, device type, location, cookies

  • Marketing Preferences: Whether you’ve opted into marketing communications

How We Use Your Information

We only use your data when we have a valid legal reason. Most commonly, we use your information:

  • To process and fulfil your orders

  • To communicate with you regarding your purchase or enquiry

  • To provide customer service and support

  • To personalise your experience on our website

  • To send marketing communications (if you have opted in)

  • To comply with legal obligations

 

Sharing Your Data

We do not sell your personal data. We may share limited data with:

  • Trusted third-party service providers (e.g., payment processors like Tyl By Natwest, delivery couriers, CRM platforms)

  • Government bodies or law enforcement, if legally required

All third parties are required to respect the security of your data and comply with GDPR.

 

Data Security

We take data security seriously and use appropriate technical and organisational measures to protect your personal information. These include:

  • SSL encryption on our website

  • Secure payment processing through Tyl By Natwest

  • Restricted access to customer data

 

How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • To fulfil the purposes we collected it for

  • To comply with legal, accounting, or reporting obligations

Typically, we keep order data for 6 years in line with tax regulations.

 

Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (where legally possible)

  • Object to or restrict how we process your data

  • Withdraw consent to marketing at any time

To exercise any of these rights, please contact us at contact@glassdomain.co.uk.

 

Cookies

Our website uses cookies to improve user experience, analyse traffic, and personalise content. You can control cookie settings through your browser. For more details, see our Cookie Policy.

 

Changes to This Privacy Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page, and where appropriate, we will notify you by email.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Glassdomain

473 Dudley Road, Birmingham B18 4HE

Email: contact@glassdomain.co.uk

Phone Number: 0121 236 6637