Returns

Most of our designer furniture and lighting pieces are made-to-order and crafted specifically to your chosen specifications. Because of this bespoke nature, these items are non-returnable once delivered, and cannot be cancelled or modified after the order has been processed typically within 7 days of placement. Please ensure all specifications, finishes, and dimensions are correct before confirming your order. Our team is always available to assist with any questions prior to purchase.

In-stock items, such as selected home accessories, may be eligible for return. If you would like to return an eligible item, please contact our team in advance to arrange this, or email us at contact@glassdomain.co.uk .

As many of our products are not covered by standard Distance Selling Regulations due to their custom nature, we encourage you to carefully review your order and our full Terms & Conditions before completing your purchase.

Cancellations

Orders can be cancelled within 3 days of being placed without penalty. After this period, your order will likely have entered production, and we may be unable to cancel it without incurring significant costs. If you request a cancellation after 3 days, a 40% handling fee will apply. This is due to the bespoke nature of our products and the difficulty in reselling customised items. If you choose to purchase a replacement item from us, we may be able to list the cancelled product in our clearance section.

In such cases, we will pass on 100% of the final sale price (excluding delivery costs) to you once the item has sold. Please note that production delays can occasionally occur and, unfortunately, do not qualify as valid grounds for cancellation. We are required to accept goods from our suppliers regardless of delays and are not permitted to cancel these orders once they are in progress. For any cancellation enquiries, please contact our team or email us at contact@glassdomain.co.uk .